岗位职责: 部门概括：客服服务中心的北美市场部，通过提升客户服务质量优化销售业绩。 1. Ensures effective distribution and delivery of sales performance in contact centre to optimise sales performance; 2. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query, and mentors peers to achieve the same; 3. Listens to the customer and establishes needs to offer relevant products, services and solutions; 4. Takes ownership and initiative to complete necessary research or direct the customer to the appropriate department for resolution; 5. Responsible for achieving individual KPI whilst maintaining appropriate operational risk control and compliance in all activities.
任职资格: 1. Sales management and revenue driven experience, contact center experience would be a plus; 2. Fluent English capability to deal with business partners based in different regions; 3. Strong risk awareness to ensure the process is operated complied to the policy of the bank; 4. Able to manage multiple tasks and processes in an appropriate manner under high pressure; 5. Willing to take overnight shift to deal with working partners in different time-zone. 福利待遇 - 五天8小时工作制，做5休2 - 基本工资+绩效奖金+轮班补贴+早晚班交通津贴 - 享有五险一金、补充性商业医疗保险及免费年度体检 - 每年享有国家法定节假日、10天带薪年假、12天带薪病假，1天生日假、婚假、产检假、产假以及陪产假、哺乳假、男女士假等任你享用； - 提供具有市场竞争力的弹性福利制度，员工可买卖年假、升级商业医疗保险套餐、旅游补贴、个人进修补助、运动健身补贴等； - 公司内设有员工餐厅，咖啡室，休息室，娱乐室等，满足员工工间休息的需求； - 提供多元化员工活动，如运动会、团建、年会等，提供施展才华的机会和平台。 培训与发展 - 完善的专业培训体系，提供多元化培训机会、资源及教育援助，入职可享带薪培训 - 公司注重人才培育及发展，提供横向及纵向的发展空间，配备职业导师，为优秀人才提供清晰的职业规划指导。 温馨提示： 请关注“汇丰环球人才招聘”微信公众号获取更多我司资讯；或您可通过认识的汇丰员工了解更多职位详情。
As one of the largest global banking and financial services organisations, HSBC Group provides a comprehensive range of financial services to around 100 million customers in the world. To cope with the Group’s strategy to drive shareholder value, the Group Service Centres in Guangdong, China are providing a full range of best-in-class professional services to four customer groups of Personal Financial Services, Commercial Banking, Global Banking and Markets, and Global Private Banking. The clientele covers HSBC entities in Hong Kong, Macau, Bermuda, the United States, the United Kingdom, Canada, Area Office China, Singapore, Japan and Asia Pacific region.
YOUR Career Development with HSBC
HSBC is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace. Joining HSBC, you will have not only a stable job, but also a top international financial career development platform.
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