purpose statemen responsible for the ｄｅｌivery of background screening reports to clients within clients slas and the ongoing recruitment and development of the client services ｅｘｅｃutive team. the nature and scope of this position a. effective co-ordination of the work flow from receipt to release of final reports, including liaison with offices in kuala lumpar, singapore and hong kong to co-ordinate work flows and resources to maximise operational efficiency. b. management of client relationships to ensure client satisfaction and the building of advocacy for risq group and our services. c. maintenance of a high level of product and service knowledge such that advice can be provided to clients, internal and external acｃｏｕｎｔs on process and or product enhancements to enhance service ｄｅｌivery and increase client revenue. d. mapping and ongoing maintenance of workflows to ensure optimal efficiency; speed and accuracy and client satisfaction. the dimension of this position a. co ordination of work flows to ensure client slas are meet , turnaround time and accuracy b. establish, maintain and ｕｐｄａｔｅ standard operating procedures and training documents. c. monitor quantity and quality of the team’s outputs and implement corrective measures where necessary. d. analyse manpower planning as it relates to operations in apac. e. conduct performance appraisals in a timely manner for all direct reports f. recruitment, ｓｅｌｅｃｔion, training and retention of all staff. g. maintain a high level of product and service knowledge to enable the explanation of our product range and their benefits to both internal and external clients. h. input into budget. i. maintain confidentiality with regard to all candidate, customer and commercial information. j. participate in professional development activities to meet identified developmental goals to achieve professional and personal growth. k. adhere to the mission, vision, values, policies and procedures of aim screening. l. other duties assigned by the operation director decision making authorities assigned to this position a. staffing needs, distribution of work, annual leave requests b. productivity standards of operational staff in apac c. operational processes in apac the special skills, knowledge and work experiences needed to achieve the objectives of this position a. intermediate to advanced microsoft office, word and excel skills b. absolute discretion and confidentiality c. strong prioritisation and multi-tasking skills d. the attention to detail gene, ability to work autonomously and under pressure e. a willingness to take responsibility and accept acｃｏｕｎｔability. f. a can do attitude, willing to assist tactically while maintaining a strategic stance g. advanced written and oral english communication skills h. a keenness to learn i. a real spirit to serve
招贤纳士网联盟网站
